# 12Go.asia — Complete Booking Guide & Review
Planning a trip to Asia or looking for a hassle-free way to book intercity transport online? Chances are you’ve come across 12Go.asia. This leading platform lets you book trains, buses, ferries, and flights across Asia and beyond. But how does the booking process actually work? Which routes is 12Go best for? What should you know about prices and cancellations? This guide covers all the essentials, including pros, cons, and insider tips you won’t find on the official site.
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## Booking with 12Go — From Click to Ticket
12Go streamlines public transport booking in Asia, making it easy even for travelers unfamiliar with the region. The site offers a user-friendly interface, lets you compare prices across transport types and providers, and delivers digital tickets straight to your email.
### How does it work?
- **Choose a route**: Select your departure and destination points, for example [Bangkok to Koh Phangan](/routes/bangkok-koh-phangan) or [Tokyo to Kyoto](/routes/tokyo-kyoto).
- **Compare options**: The system displays available trains, buses, ferries, minibuses (shared vans), and sometimes flights.
- **Trip details**: See departure times, travel duration, vehicle type (e.g., high-speed train or VIP bus), transfer points, and more.
- **Book and pay**: Pay with an international credit card or PayPal, and receive instant confirmation or after provider verification.
- **Get your ticket**: In most cases, you’ll get a digital ticket by email for direct use. Occasionally, you’ll need to collect a physical ticket at the station.
**Insider tip:** For popular routes (like [Hanoi to Ho Chi Minh](/routes/hanoi-ho-chi-minh)), ticket confirmation is usually fast. On less-traveled routes, you might wait several hours or need to pick up a physical ticket—especially for trains in Japan or Vietnam.
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## Supported Routes — Huge Variety, Focus on Asia
12Go specializes in Asia but also covers select routes in Europe. The platform shines on routes where booking tickets used to be complicated or impossible from abroad.
### Key example routes:
- [Tokyo to Osaka](/routes/tokyo-osaka): High-speed Shinkansen trains.
- [Bangkok to Koh Samui](/routes/bangkok-koh-samui): Combined bus and ferry.
- [Hanoi to Ha Long Bay](/routes/hanoi-ha-long-bay): Minibuses and tourist shuttles.
- [Jakarta to Bali](/routes/jakarta-bali): Bus plus ferry—a formerly daunting route now made simple.
- [Rome to Venice](/routes/rome-venice): High-speed trains in Italy.
- [Hue to Da Nang](/routes/hue-da-nang): Classic trains along Vietnam’s coast.
- [Bali to Gili Islands](/routes/bali-gili-islands): Fast ferries.
- [Bangkok to Chiang Mai](/routes/bangkok-chiang-mai): Popular overnight trains.
- [Singapore to Bali](/routes/singapore-bali): Includes both cheap flights and overland connections.
- [Santorini to Mykonos](/routes/santorini-mykonos): Seasonal ferry routes in Greece.
**Notable insight:** 12Go is especially strong for combined journeys (like bus + ferry), where the platform books all segments for you and supports you if you miss a connection. This is a real stress-saver for island-hopping in places like Thailand or Indonesia.
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## Pricing — Transparent and Easy Comparisons
12Go excels at letting you compare prices across different transport types (train, bus, minibus, ferry, flight) and providers on the same route. Most of the time, all options are displayed clearly, including travel times, user ratings, cancellation policies, and more.
### Price points to know:
- **Wide range**: Big differences exist—high-speed trains in Japan ([Kyoto to Osaka](/routes/kyoto-osaka)) cost much more than buses, but the time saved is significant.
- **Booking fees**: Most bookings add a small fee ($1–3), depending on the provider.
- **Popular tickets**: For routes like [Bangkok to Koh Tao](/routes/bangkok-koh-tao), online prices are similar to local agencies in Thailand, though you might pay a bit extra for convenience and certainty.
- **Seasonal surprises**: During peak seasons (like July–August or Japanese holidays), prices rise quickly. Early booking is recommended.
**Platform note:** 12Go isn’t always the cheapest if you’re willing to bargain in person, but it offers peace of mind—especially in countries where tourist scams or limited availability are concerns.
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## Cancellation & Refund Policy — What If Plans Change?
One of 12Go’s key advantages is a relatively clear cancellation policy, but pay attention to details: cancellation terms vary by provider and ticket type.
### How does it work?
- **Flexible tickets**: Some tickets can be canceled (often up to 24–48 hours before departure) for a processing fee.
- **Non-refundable tickets**: Not all tickets are refundable, especially for budget options or ferries.
- **Canceling**: Done via your bookings page on the site, usually in English. Refunds are processed to your original payment method, minus fees, within a few days to a few weeks.
- **Customer support**: Digital support is generally responsive, but sometimes you’ll need to wait for approval from the local operator.
**Important insight:** For Japanese trains ([Tokyo to Hiroshima](/routes/tokyo-hiroshima)), cancellation is only possible up to a certain point and full refunds are not always offered. With ferries in Thailand or Indonesia ([Bali to Lombok](/routes/bali-lombok)), refunds are often only given if the sailing is canceled due to weather.
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## Pros & Cons — Is 12Go Right for You?
### Major advantages:
- **Convenience & safety**: Book tickets in advance, in English, for all transport types—no need for local agencies.
- **Price comparison**: All options in one place, including user ratings.
- **Support for complex routes**: Book multi-leg journeys (like [Bangkok to Bali](/routes/bangkok-bali)) in one click.
- **Responsive digital support**: Quick answers, especially for straightforward questions.
### Potential drawbacks:
- **Booking fees**: Slightly more expensive than buying tickets in person, mainly for buses and ferries.
- **Limited availability**: On very popular routes (like [Madrid to Barcelona](/routes/madrid-barcelona)), tickets can sell out fast—early booking is still necessary.
- **Dependence on local providers**: Ultimately, you’re buying through a local operator. If there are delays or changes, you may need to coordinate with both 12Go and the operator.
- **Varied cancellation policies**: Refund rules depend on the provider and country—there’s no universal standard.
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## Travel Insights — When Should You Use 12Go?
- For first-time trips to Asia, or if you’re concerned about scams or confusion, booking through 12Go is a smart move.
- On routes with complex connections (like [Bangkok to Singapore](/routes/bangkok-singapore)), the peace of mind is worth the small price premium.
- If you prefer everything digital and organized, the platform is excellent.
- If you love hunting for last-minute deals, you might find cheaper prices locally—but you’ll pay with your time and uncertainty.
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## Practical Summary — Should You Book with 12Go?
12Go.asia is an excellent solution for travelers who want peace of mind, order, and convenience—especially for less accessible destinations or multi-stage journeys. It’s not always the cheapest, but the extra cost is often worth the simplicity and certainty. Always check cancellation terms and ticket availability in advance, especially during busy seasons.
**Sample routes to book with 12Go:**
- [Tokyo to Kyoto](/routes/tokyo-kyoto)
- [Bangkok to Koh Phangan](/routes/bangkok-koh-phangan)
- [Hanoi to Ho Chi Minh City](/routes/hanoi-ho-chi-minh)
- [Kyoto to Osaka](/routes/kyoto-osaka)
- [Jakarta to Bali](/routes/jakarta-bali)
- [Rome to Venice](/routes/rome-venice)
- [Bali to Gili Islands](/routes/bali-gili-islands)
- [Bangkok to Chiang Mai](/routes/bangkok-chiang-mai)
- [Singapore to Bali](/routes/singapore-bali)
- [Santorini to Mykonos](/routes/santorini-mykonos)
Weigh the pros and cons and decide what matters most to you—price, convenience, or flexibility. For most travel scenarios in Asia and Europe, 12Go is a reliable choice.
12Go.asia — Complete Booking Guide & Review
Last updated: 4/2/2026